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Visit our physical store in LagosVisit Store
Visit our physical store in LagosVisit Store
Visit our physical store in LagosVisit Store
Visit our physical store in LagosVisit Store
Visit our physical store in LagosVisit Store
Visit our physical store in LagosVisit Store
Visit our physical store in LagosVisit Store
Visit our physical store in LagosVisit Store
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Help centre

Returns & Refunds

We want you to be happy with every purchase. If something isn't right, here's how returns work.

Return window

You can return eligible items within 7 days of delivery. Items must be unused, unopened, with seals intact and in original packaging.

What can't be returned

For hygiene and safety reasons we can't accept opened or used skincare, hair care or body products, or items bought on clearance, unless they arrived damaged or faulty.

Damaged or wrong items

Please check your order on arrival. If anything is damaged, missing or incorrect, message us on WhatsApp within 48 hours with your order number and a photo, and we'll arrange a replacement or refund at no cost to you.

How to start a return

Message us on WhatsApp or email with your order number and reason. We'll confirm eligibility and share the return address or arrange a pickup in Lagos.

Refunds

Once we receive and inspect the item, refunds are issued to your original payment method within 5–7 working days. Delivery fees are non-refundable unless the return is due to our error.